1-888-405-4332
Client Support

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Bank Client Support

Sometimes things don't work as planned... or you might need some additional support. Either way, we are here to help. Please select from one of the options below. If you can't find what you are looking for, please call us 888-405-4FFB (4332) or email us at [email protected].

If you are a client of First Foundation Advisors, please visit our Advisor Client Support page.

Premier Business Bank and First Mountain Bank Clients

If you a former client of Premier Business Bank or First Mountain Bank, welcome to First Foundation Bank! You can learn more about the merger and find answers to frequently asked questions using the link below.

Merger Information

General inquiries including 24/7 Telephone Banking

888-405-4FFB (4332)

Personal Online Banking Support

888-405-4FFB
Monday through Thursday 5:00 AM to 8:00 PM PT, Friday 5:00 AM to 6:00 PM PT, Saturday 6:00 AM to 2:30 PM PT

Treasury Management Support including ACH, Wires, and RDC

888-698-7442
Monday through Friday 8:00 AM to 5:00 PM PT

Bill Pay Support

855-203-1043

Loan Service

949-202-4103

Report a Lost/Stolen Debit Card

833-221-8717

Report a Lost/Stolen Credit Card

American Express and Visa Cards: 800-558-3424
MasterCard Cards: 800-854-7642

Looking for a local branch?

Find a Location

Report Unauthorized ATM or Debit Card Activity

833-221-8718

File an ATM or Debit Card Dispute

833-221-8718

Virtual Support

Virtual Help

First Foundation is also available for virtual support via WebEx. 
Click here to get started.

Knowledge Center

Knowledge Center

Please visit our knowledge center that provides videos explaining our online services including security and identify theft measures currently in place with our online accounts. 
Video Education and Product Information

2019 Bank Branch Holiday Schedule

Our branches will be closed on the following days so our dedicated team can spend time with their friends and families.

Holiday

 

Date

New Year's Day    Tuesday, January 1
Martin Luther King, Jr. Day   Monday, January 21
President's Day   Monday, February 18
Memorial Day   Monday, May 27
Independence Day   Thursday, July 4
Labor Day   Monday, September 2
Columbus Day   Monday, October 14
Veteran's Day (Observed)   Monday, November 11
Thanksgiving Day   Thursday, November 28
Christmas Day   Wednesday, December 25

Still not finding what you need... connect with our team

If you require additional support, or wish to inquire on other services we have available,
please click the 'Contact Us' button below and let us know how we can help:

Contact Us

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Deposit and loan products offered by First Foundation Bank, Member FDIC and Equal Housing Lender.

Investment and Advisory Services provided by First Foundation Advisors, an SEC-Registered Investment Advisor. Trust Services and Insurance Services are offered through First Foundation Bank. First Foundation Insurance Services license number #0H38553.

Investment, Insurance, and Advisory Products and Services:

  • ARE NOT FDIC INSURED
  • ARE NOT BANK GUARANTEED
  • MAY LOSE VALUE
  • ARE NOT A DEPOSIT
  • ARE NOT INSURED BY ANY FEDERAL GOVERNMENT AGENCY